Target groups of the interpretation service

A. Tier I: VIPs of the OCA Family

a. President, members of the Executive Board and other officials from the OCA

b. High-level executives from the OCA marketing partners

c. Guests invited by the OCA President

d. President, Secretary General and the third representative of each NOC

e. President and Secretary General of each International Federation (IF)

f. President and Secretary General of each Asian Federation (AF)

g. President, Members and other officials of the IOC

h. Officials of the Olympic Solidarity headquarters

i. Independent observer/members of Athlete Outreach Programme of World Anti-Doping Agency (WADA)

j. President, Vice President, Secretary General and Members of Executive Board from other Asian Games Organising Committee

k. High-level executives from sponsors

l. High-level executives from broadcasters

B. Tier II: Dignitaries from home and abroad

a. Representatives of the royal family, head of state, head of government

b. Ministers to Ministry of Sports and other high-level government officials

c. Leaders of the Chinese Communist Party and P.R. China

d. Leaders from central government, provincial governments and municipal governments

e. High-level officials of GAGOC

f. Guests invited by GAGOC

C. Tier III: Technical officials, delegation members from Asian countries/regions

D. Tier IV: Media and sponsors

E. Tier V: Staff of GAGOC

Service procedures at the multi-language service centre

A. Coordinators at the multi-language service centre distribute the hotline information to target customers through GAGOC staff. In total, there are nine hotline numbers for nine languages respectively.

B. Those in need of the interpretation service dial different hotline numbers accordingly.

C. The interpreter answers the call and reminds the caller that their conversation will be recorded and headsets instead of speakers are recommended during the conversation which probably touches sensitive topics.

D. Once the interpreter gets what the caller talks about, he/she will require the caller to pass the phone to the third party.

E. The interpreter keeps a journal.

Hours of service at the multi-language service centre

For the Guangzhou Asian Games, it operates 12 hours a day (8:00-20:00) from October 25 - November 4, 24 hours a day from November 5 - 30.

For the Guangzhou Asian Para Games, it operates 12 hours a day (8:00-20:00) from December 5 - 7, 24 hours a day from December 8 - 21.

(Ding Mao and Zhu Runfang) (The End)